Shipping policy
1.Overview:
Singhara is committed to providing customers with a convenient and reliable delivery experience. This shipping and delivery policy explains how orders are proceed, delivered, and handled in the event of delays or other delivery issues.
2.Delivery Areas:
Delivery is available within the areas served by the relevant Singhara Outlet. delivery availability may depend on the customer's location, delivery distance, operating hours, and other applicable, service conditions. Some locations may not be eligible for delivery.
3.Order Processing:
Orders are normally processed during the operating hours of the relevant Singhara Outlet.
Processing times may vary depending on the order volume, product availability, weather conditions, traffic, and other circumstances.
Customers may be contacted if clarification or additional information is required to complete an order.
4.Delivery Times:
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery may take longer than expected because of:
Heavy Order Volumes.
Traffic or road conditions.
Weather or other environmental conditions.
Incorrect or incomplete delivery information.
Events beyond Singhara's reasonable control.
Technical or operational issues.
Singhara will make reasonable efforts to deliver orders within the estimated timeframe.
5.Delivery Charges:
Delivery charges, where applicable, will be communicated to the customer before the ordered is confirmed.
Delivery fees may vary depending on the delivery location, order value, promotional offers, or the outlet fulfilling the order.
6.Customer Responsibilities:
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, address, and any relevant delivery instructions.
Customers should ensure that someone is available to receive order when required.
Singhara may not be responsible for delays or failed deliveries resulting from incorrect information or the customer's unavailability.
7.Order Changes and Cancellation:
Request to change or cancel an order should be made in 15 minutes after placing your order.
Once an order has been prepared, dispatched, or delivered to the delivery partner, cancellation or modification may not be possible.
Any refund or cancellation will be handled in accordance with Singhara's applicable refund and cancellation terms.
8.Damaged, Missing, or Incorrect Orders:
If an order arrives damaged, incomplete, or incorrect, customers should contact Singhara as soon as reasonably possible after receiving the order.
Customers may be asked to provide order details, photographs, or other information to help investigate the issue.
Where appropriate and permitted by applicable policy, Singhara may provide a replacement, correction, refund, or other suitable resolution.
9.Failed Delivery:
If delivery cannot be completed because the customer cannot be reached, the delivery address is incorrect, or access to the location is unavailable, Singhara may contact the customer to arrange an alternative delivery.
Additional delivery charges may apply in certain circumstances.
10.Third Party Delivery Providers:
Where Singhara uses an independent delivery provider or platform, delivery may also be subject to the provider's terms, conditions, and policies.
Singhara will make a reasonable efforts to coordinate with the delivery provider regarding customer orders.
11.Unforeseen Circumstances:
Sighara will not be responsible for delays caused by circumstances beyond its reasonable control, including serve weather , road closures, public emergencies, technical failures, government restrictions, or other unforeseen events.
12.Policy Updates:
Singhara may update this shipping & delivery policy from time to time. Any updated policy will be published through the applicable Singhara Website, application, or other official communication channel.
13.Contact Us:
For questions regarding an order or delivery, please contact the Singhara outlet or customer support team through:
E-Mail Address: (zohaibmukhtiyar123@gmail.com)
Call/Whatsapp: (+92-313-0526282).