Refund policy
Thank you for shopping with Singhara Outlets. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it under the terms outlined below.
1.Returns:
We accept returns within 10 days of the date you receive your order. To be eligible for a return, the following condition must be met:
The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, labels, and accessories, where applicable.
The item must not be damaged, altered, washed, or used.
You must provide proof of purchase or your order number.
Items that do not meet these conditions may not be accepted for return.
2.Non-Returnable Items:
Certain products may not be eligible for return, including:
Personalized or customized products.
Clearance or final Sale items.
Gift Cards.
Used or damaged products.
Items marked as non-returnable on the product page.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3.How to Request a Return:
To request a return, please contact us at (Your E-Mail Address) with:
Your Order Number.
The Name of the item you want to return.
The reason for the return.
Photos of the product, if the item is damaged, defective, or incorrect.
Once your request is approved, we will provide you with instructions for returning the item.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
4.Return Shipping:
Unless the product is defective, damaged, incorrect, or otherwise covered by our responsibility, the customer is responsible for the cost of return shipping.
If you received a damaged, defective, or incorrect item, please contact us soon as possible. We may provide a replacement, refund, or return shipping solution depending on the circumstances.
5.Refunds:
Once we received and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow (5-10 Business days) for the refund to appear in your account, depending on your payment provider or bank.
Original shipping charges are (Non-Returnable/Refund-Able only when the return is due to our error), unless other wise required by applicable law.
6.Damaged, defective, or Incorrect items:
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within (24-48 hours) of delivery at (Your E-Mail Address).
Please include your order number and clear photos or videos showing the issue. We will review your request and, where appropriate, arrange a replacement, refund, or other suitable solution.
7.Late or Missing Refunds:
If you have not received an approved refund after the stated processing time:
Check your bank or payment account again.
Contact your bank or payment provider, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at our E-Mail Address.
8.Order Cancellations:
If you wish to cancel an order, please cancel in 15 minutes after placing the order.
We will do our best to accommodate cancellation requests, but orders that have already been proceed, packed, or shipped may not be eligible for cancellation. In such cases, you may need to follow our return procedure.
9.Refund Eligibility:
We reserve the right to refuse a return or refund if the returned product does not meet the requirements of this policy, subject to applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable laws.
10.Contact Us:
If you have any question about our return & refund policy, please contact us:
Store Name: Singhara Outlets.
Website: Singharaoutlets.com
E-Mail Address: (zohaibmukhtiyar123@gmail.com)
Call/Whatsapp: (+92-313-0526282).
We are happy to help and will do our best to resolve any return or refund issue fairly and promptly.